List of Courses

Customers

  • Customer Service Process Design
  • Customer Service Policy - Customer Charter
  • Customer Service KPI's: Monitoring & Evaluation of your customer service
  • Providing exceptional customer care
  • Dealing professionally with difficult and demanding customers
  • Situational Servicing of Customers
  • Customer Risk Management Framework, Monitoring & Evaluation
  • Customer Relationship Management – CRM
  • Excellence in Managing a Customer Contact Center
  • Customer Service Manual
  • Managing & Measuring Customer Satisfaction
  • Best Practices for Customer Service Representatives (CSR)
  • New! Effective Strategies for client's retention
  • New! Customer profiling techniques for an increased customer satisfaction
  • Best Practices in Mystery Shopping
  • Developing Customer Loyalty Programs
  • Customer Satisfaction Surveys
  • Develop a Script for Call Centers
  • Customer Groups and follow-up of Key Accounts & VIP's
  • Excellence in Patient Service
  • Service orientation

We are specialized in providing management system and managerial solutions to private companies, to public entities, to NGO’s, as well as to International Organizations.

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