Development & implementation of Hospital Accreditation Program

Development & implementation of Hospital Accreditation Program

  • competition analysis for Astghik Medical Center (AMC), and formulating the ‘corporate strategy’ accordingly,
  • assisting AMC in achieving the ‘strategic objectives’,
  • designing the organizational elements according to “9-5-4 Management Guide” (© Management Mix) and assisting AMC in managing those elements, including but not limited to:
    • a comprehensive management system including the internal policies and procedures in-line with the requirements of ISO 9001 and JCI Hospital Accreditation Standards, including but not limited to:
      • prevention & control of infections,
      • patient safety assurance,
      • medicament management & use,
      • patient care,
      • patient and family member education,
      • operating room management,
      • environmental services,
      • waste management,
      • admission of patients,
      • emergency room management, and
      • intensive care unit (ICU) management.
    • human resources management system
      • identification of competences required per position,
      • development & implementation of ‘employees evaluation system’,
      • development & implementation of training & capacity building program(s) to enhance the managerial and interpersonal competences of AMC’s staff.
    • the organizational policy & structure
    • marketing management system
      • market monitoring
        • identification of the needs and expectations of stakeholders,
        • competition monitoring.
      • development & realization of new products and services
      • development of promotion programs.
    • sales management system
      • development of sales channels.
    • IT systems optimization and development of ‘customer-interaction services’,
    • resource management
      ●management of infrastructures.

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