Strategic planning for ACBA Credit Agricole Bank, development of internal organizational components based on 9-5-4 Management Guide; Delivering training program on Customer Service & interpersonal skills

Strategic planning for ACBA Credit Agricole Bank, development of internal organizational components based on 9-5-4 Management Guide; Delivering training program on Customer Service & interpersonal skills

 

1.Management Mix experts formulated Bank’s corporate Strategy including the mission & vision, and based on the SWOT analysis.

2.Moreover, management system of the below organizational elements has been developed & implemented:

  • Organizational structure;
  • Talents management;
  • Internal processes – based on ISO 9001;
  • Customer service management;
  • Marketing;
  • Sales;
  • Information technology;
  • Resource management.

3.Delivering training courses for over 300 days to employees in almost all layers:

  • Excellence in Customer Service;
  • Leadership skills;
  • Handling Customer Complaints;
  • Excellence in Selling Techniques;
  • Communication skills;
  • Best Practices in Team Building;
  • Team leading skills;
  • Organizational skills
  • Best practices in creative problem solving.

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