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Management Solutions
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Training Academy Armenia
Upcoming Public Trainings – Armenia
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Executive MBA
References
Banking & finance
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NGO
Pharmaceuticals
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Customers
Customer Service Process Design
Customer Service Policy - Customer Charter
Customer Service KPI's: Monitoring & Evaluation of your customer service
Providing exceptional customer care
Dealing professionally with difficult and demanding customers
Situational Servicing of Customers
Customer Risk Management Framework, Monitoring & Evaluation
Customer Relationship Management – CRM
Excellence in Managing a Customer Contact Center
Customer Service Manual
Managing & Measuring Customer Satisfaction
Best Practices for Customer Service Representatives (CSR)
New! Effective Strategies for client's retention
New! Customer profiling techniques for an increased customer satisfaction
Best Practices in Mystery Shopping
Developing Customer Loyalty Programs
Customer Satisfaction Surveys
Develop a Script for Call Centers
Customer Groups and follow-up of Key Accounts & VIP's
Excellence in Patient Service
Service orientation
