Excellence in Customer Service for Medical Secretaries

Excellence in Customer Service for Medical Secretaries

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Date/Time
Date(s) - 24/10/2018 - 25/10/2018
14:00 pm - 18:00 pm

Location
Management Mix

Categories


Course Objectives:

  • Differentiate between healthcare customer service and customer service in other industries
  • Describe how patient satisfaction is linked to customer service
  • Develop an action plan to enhance your customer service skills

Course Outline:

  • FIRST Impression vs. Business Image
  • Handling Patient Documentation
  • Communication Skills
  • Planning, Prioritization & Goal Setting
  • Managing Stress Levels

Bookings

Bookings are closed for this event.

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