Strategic planning for La Galleria and delivering training program on Customer Service & Sales Functions

Strategic planning for La Galleria and delivering training program on Customer Service & Sales Functions

1.The Quality Management System (QMS) implemented according to international ISO9001 standard;

2.Procedures, work instructions & reporting system developed & implemented per each process;

3.Trained the staff to utilize the QMS & corresponding tools;

4.Internal auditors team trained to carry out internal audits periodically;

5.Management Mix experts performed additional audits & monitor the process.

  1. Delivered trainings in following topics:

-Excellence in customer service

-Handling customers complaints

-Creative problem solving

-Excellence in sales techniques

-Up-selling & cross-selling techniques

-Leadership skills

-Communication skills

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