Strategic planning for FINCA ” Universal Credit Organization and delivering training program on Customer Service

Strategic planning for FINCA ” Universal Credit Organization and delivering training program on Customer Service

1.Management Mix experts formulated the corporate Strategy including the mission & vision, and based on the SWOT analysis.

2.Recommendations for improving internal processes.

3.Following courses were delivered:

-Excellence in Customer Service;

-Conflict management;

-Handling customer complaint;

-Creative problem solving;

-Organizational skills;

-Communication skills;

-Service Mix;

-Best Practices for credit assistants;

-Best Practices internal control specialists

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