Strategic planning for ACBA Credit Agricole Bank, development of internal organizational components based on 9-5-4 Management Guide; Delivering training program on Customer Service & interpersonal skills
1.Management Mix experts formulated Bank’s corporate Strategy including the mission & vision, and based on the SWOT analysis.
2.Moreover, management system of the below organizational elements has been developed & implemented:
- Organizational structure;
- Talents management;
- Internal processes – based on ISO 9001;
- Customer service management;
- Marketing;
- Sales;
- Information technology;
- Resource management.
3.Delivering training courses for over 300 days to employees in almost all layers:
- Excellence in Customer Service;
- Leadership skills;
- Handling Customer Complaints;
- Excellence in Selling Techniques;
- Communication skills;
- Best Practices in Team Building;
- Team leading skills;
- Organizational skills
- Best practices in creative problem solving.