Development & implementing of a comprehensive HR Management & Customer Service Management Systems

Development & implementing of a comprehensive HR Management & Customer Service Management Systems

1.Talent Management & Customer Service Management Systems were designed & implemented during this project;

2.(800 days) Around 800 employees of VivaCell MTS Armenia staff have been trained during this project. Training courses were designed & delivered in order to develop following competencies among the middle management, HR management team and the call-center staff:

3.Effective communication skills;

4.Excellence in customer service;

5.Handling customer complaints;

6.Best practices in conflict management;

7.Cross selling & up-selling skills;

8.Talents management.

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