Private financed projects

Strategic planning for FINCA ” Universal Credit Organization and delivering training program on Customer Service

1.Management Mix experts formulated the corporate Strategy including the mission & vision, and based on the SWOT analysis. 2.Recommendations for improving internal processes. 3.Following courses were delivered: -Excellence in Customer Service; -Conflict management; -Handling customer complaint; -Creative problem solving; -Organizational skills; -Communication skills; -Service Mix; -Best Practices for credit assistants; -Best Practices internal control specialists


Start Date: 2011
Finish Date: 2013
Beneficiary: Finca Universal Credit Company
Country: Armenia

Development & implementation of Quality Management System

1.The Quality Management System (QMS) implemented according to international ISO9001 standard; 2.Procedures, work instructions & reporting system developed & implemented per each process; 3.Trained the staff to utilize the QMS & corresponding tools; 4.Internal auditors team trained to carry out internal audits periodically; 5.Management Mix experts performed additional audits & monitor the process.


Start Date: 2013-01
Finish Date: 2014-02
Beneficiary: Armenia Wine Factory LLC
Country: Armenia

Development & implementation of Quality & Information Security Management System

Management Mix is reengineering and restructuring the Anelik Bank CJSC by implementing 5 components of Management Mix Guide covering Strategy, Processes, Talents, Structure and Information Technology, more specifically: -Reviewing and editing the Mission, Vision, Values; -Formulating Corporate Strategies and Balanced Scorecard; -Development of Recruitment, Selection  & Termination System; -Development of Training & Development System; -Development of Performance Appraisal System; -Development of Performance Measurement System; -Development of Career Progression &am ...


Start Date: 2012-01-01
Beneficiary: Anelik Bank CJSC
Country: Armenia

Strategic planning for ArmSwissBank; Development of Marketing & Sales Functions and delivering training program on marketing and sales

Management Mix coached & assisted the Top Management of ARMSWISSBANK in order to develop its corporate strategy during strategic meetings. Moreover, Management Mix is delivering consultancy & capacity building in order to enable the Bank to formulate its Marketing & Sales Policies and develop corresponding procedures & required documentation.   We organize training courses, group discussions & workshops in order to build the required capacity among the Bank staff, towards implementation of their marketing & sales action plans, hence achieving ...


Start Date: 2014-01-01
Beneficiary: ArmSwissBank
Country: Armenia

Start Date: 2014-01-01
Beneficiary: Pepsi Cola Armenia
Country: Armenia

Development & implementation of a integrated Quality & Information Security Management System

Technical Assistance in designing, development & implementation of Information Security Management System based on ISO 27001 International Standard. - Diagnosis audit to evaluate the level of information security, - Management system design & development • Formulation of the policy; • Identification of the process map; • Identification of process owners; • Designation and establishment of the project steering management committees; • Training on Processes and Work Flow Management; • Awareness sessions on the requirements of ISMS series ; • Training on the design of the Manag ...


Start Date: 2015-01-01
Beneficiary: Nairi Insurance
Country: Armenia

Start Date: 2016-01-01
Beneficiary: DoubleTree by Hilton Yerevan Hotel
Country: Armenia

Development & implementation of an Environmental, Health & Safety and Social Management System

Technical Assistance to “Teghout” CJSC for the design, development & implementation of Safety and Environmental Management System based on the International Standards OHSAS 18001 & ISO 14001.   Pre-assessment audit based on the requirements of OHSAS 18001, ISO 14001 and IFC Guidelines for mining; Formulation of the policy; Identification of the process map; Identification of process owners; Designation and establishment of the project steering management committees; Training on Pro ...


Start Date: 2015-01-01
Beneficiary: Teghout CJSC - Vallex Mining
Country: Armenia

Development & implementation of Hospital Accreditation Program

competition analysis for Astghik Medical Center (AMC), and formulating the ‘corporate strategy’ accordingly, assisting AMC in achieving the ‘strategic objectives’, designing the organizational elements according to “9-5-4 Management Guide” (© Management Mix) and assisting AMC in managing those elements, including but not limited to: a comprehensive management system including the internal policies and procedures in-line with the requirements of ISO 9001 and JCI Hospital Accreditation Standards, including but not limited to: preventi ...


Start Date: 2016-01-01
Beneficiary: Astghik Medical Center
Country: Armenia

Development & implementation of Quality, Environmental, Health & Safety, Information Security and Energy Management System

Technical Assistance to “Electric Networks of Armenia” for the design, development & implementation of Quality, Environmental, Health & Safety, Information Security & Energy Management System based on ISO 9001, ISO 14001, OHSAS 18001, ISO 27001 & ISO 50001 International Standards. Pre-assessment audit based on the requirements of ISO 9001, ISO 14001, OHSAS 18001, ISO 27001 & ISO 50001 International Standards. Formulation of the policy; Identification of the process map; Identification of process owners; Designatio ...


Start Date: 2016-02-01
Beneficiary: Electric Networks of Armenia (ENA) CJSC
Country: Armenia

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