Private financed projects

Strategic Planning for Rosgosstrakh-Armenia along with Designing & Delivering Training Program on Customer Service at Grand Tobacco LLC

The project included: a.Analysis of competency gap among the customer service staff of ROSGOSSTRAKH; b.Identification of their training needs; c.Design & development of the course, including materials, tests, assignments, etc.; d.Delivering courses in following topics: üExcellence in customer service üHandling customers complaints Monitoring & evaluating the performance of participants; Presenting EPP reports to the top management.


Start Date: 2014
Finish Date: on going
Country: Armenia

Designing and Delivering Training Program on Customer Service and Interpersonal skills at SALI

Trainings to the staff on following topics: -Excellence in customer service; -Handling customers complaints; -Creative problem solving; -Excellence in sales techniques; -Up-selling & cross-selling techniques; -Leadership skills; -Communication skills; -Personal skills.


Start Date: 2011
Finish Date: on going
Country: Armenia

Implementation and Development of the Process Management at Mobinil

1.Implementing the process management approach at different departments of MobiNil (Orascom Telecom & Orange). 2.The mission also covered the identification, editing, analysis, measurement, internal audit & monitoring of the processes, along with the design of the process map. 3.The main interventions covered are the following: -Process management: design & implementation; -Process audit; -Process measurement & monitoring; -Measuring & managing customer satisfaction.


Start Date: 2002
Finish Date: 2006
Country: Armenia

Formulation and Development of the Corporate Strategy based on the Company’s Mission & Vision at Karabakh Telecom

1.Management Mix experts formulated the corporate Strategy based on the mission & vision and also taking into account organization’s strengths & weaknesses, opportunities & threats in the market. 2.Following courses were delivered: 1.Excellence in Customer Service; 2.Conflict management; 3.Handling customer complaint; 4.Creative Problem solving; 5.Communication skills; 6.Service mix; 7.Teamwork skills; 8.Sales; 9.Leadership skills; 10.Strategic thinking.


Start Date: 2007
Finish Date: 2011
Country: Armenia

Development & implementation of Strategic Management; Designing & delivering training program on Fundamentals of Marketing

KIA is the main Investment Authority in Kuwait with around 70 Billion dollars of Investment across the world. Our experts designed Comprehensive Strategic Management, and Market Research tools to be adopted by institutions financed by KIA. Moreover, a training program on Fundamentals of Marketing was designed & delivered once every 6 months to young experts.


Start Date: 2004
Finish Date: 2006
Country: Armenia

Technical Assistance for launching a new Leasing Company founded by ABC-Bahrain

Technical Assistance for launching a new Leasing Company founded by ABC-Bahrain, CNEP Algeria, IFC (World Bank Group), The Arab Investment Company (KSA), etc. Management Mix experts formulated the corporate Strategy including the mission & vision and based on the SWOT analysis. Moreover, the management system of the below organizational elements has been developed & implemented: Organizational structure; Talents management; Internal processes – based on ISO 9001; Customer service management; Marketing; Sales ...


Start Date: 2002
Finish Date: 2005
Country: Armenia

Development & implementation of Quality Management System; Designing & delivering training program on customer service & interpersonal skills

1.The Quality Management System (QMS) implemented according to international ISO9001 standard; 2.Procedures, work instructions & reporting system developed & implemented per each process; 3.Trained the staff to utilize the QMS & corresponding tools; 4.Internal auditors team trained to carry out internal audits periodically; 5.Management Mix experts performed additional audits & monitor the process. 6.Following courses were delivered: Excellence in Customer Service; Leadership skills; Handling Customer Complaints; E ...


Start Date: 2005
Finish Date: 2009
Country: Armenia

Strategic planning for ACBA Credit Agricole Bank, development of internal organizational components based on 9-5-4 Management Guide; Delivering training program on Customer Service & interpersonal skills

  1.Management Mix experts formulated Bank’s corporate Strategy including the mission & vision, and based on the SWOT analysis. 2.Moreover, management system of the below organizational elements has been developed & implemented: Organizational structure; Talents management; Internal processes – based on ISO 9001; Customer service management; Marketing; Sales; Information technology; Resource management. 3.Delivering training courses for over 300 days to employees in ...


Start Date: 2001
Finish Date: 2012
Country: Armenia

Development & implementation of Quality Management System

1.The Quality Management System (QMS) implemented according to international ISO9001 standard; 2.Procedures, work instructions & reporting system developed & implemented per each process; 3.Trained the staff to utilize the QMS & corresponding tools; 4.Internal auditors team trained to carry out internal audits periodically; 5.Management Mix experts performed additional audits & monitor the process.


Start Date: 1999
Finish Date: 2000
Beneficiary: PharmaTech CJSC
Country: Armenia

Designing & delivering training program on branch management, customer service and interpersonal skills

The project included: a.Identification of training needs of branch managers; b.Design & development of the training program, including materials, tests, assignments, etc.; c.Delivering the training program including the following topics: üExcellence in customer service üExcellence in situational leadership üTeam building skills Monitoring & evaluating the performance of participants; Presenting EPP reports to the top management.


Start Date: 2014
Finish Date: 2014
Beneficiary: Tashir Pizza
Country: Armenia

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