Implementation and Development of the Process Management at Mobinil

Implementation and Development of the Process Management at Mobinil

1.Implementing the process management approach at different departments of MobiNil (Orascom Telecom & Orange).

2.The mission also covered the identification, editing, analysis, measurement, internal audit & monitoring of the processes, along with the design of the process map.

3.The main interventions covered are the following:

-Process management: design & implementation;

-Process audit;

-Process measurement & monitoring;

-Measuring & managing customer satisfaction.

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