Development & implementation of Quality Management System; Designing & delivering training program on customer service & interpersonal skills

Development & implementation of Quality Management System; Designing & delivering training program on customer service & interpersonal skills

1.The Quality Management System (QMS) implemented according to international ISO9001 standard;

2.Procedures, work instructions & reporting system developed & implemented per each process;

3.Trained the staff to utilize the QMS & corresponding tools;

4.Internal auditors team trained to carry out internal audits periodically;

5.Management Mix experts performed additional audits & monitor the process.

6.Following courses were delivered:

  • Excellence in Customer Service;
  • Leadership skills;
  • Handling Customer Complaints;
  • Excellence in Selling Techniques;
  • Communication skills;
  • Best Practices in Team Building;
  • Team leading skills;
  • Organizational skills
  • Best practices in creative problem-solving.

Ask for more information