Designing & delivering training program on branch management, customer service and interpersonal skills

Designing & delivering training program on branch management, customer service and interpersonal skills

The project included:

a.Identification of training needs of branch managers;

b.Design & development of the training program, including materials, tests, assignments, etc.;

c.Delivering the training program including the following topics:

üExcellence in customer service

üExcellence in situational leadership

üTeam building skills

  1. Monitoring & evaluating the performance of participants;
  2. Presenting EPP reports to the top management.

Ask for more information