Strategic Planning for Rosgosstrakh-Armenia along with Designing & Delivering Training Program on Customer Service at Grand Tobacco LLC

Strategic Planning for Rosgosstrakh-Armenia along with Designing & Delivering Training Program on Customer Service at Grand Tobacco LLC

The project included:

a.Analysis of competency gap among the customer service staff of ROSGOSSTRAKH;

b.Identification of their training needs;

c.Design & development of the course, including materials, tests, assignments, etc.;

d.Delivering courses in following topics:

üExcellence in customer service

üHandling customers complaints

  1. Monitoring & evaluating the performance of participants;
  2. Presenting EPP reports to the top management.

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